Customer Survey Specialist
Edurio is dedicated to improving education quality globally by helping schools and school groups survey their parents, pupils, and staff to build thriving organisations. With over 2000 schools in the United Kingdom and Latvia, we aim to expand significantly in the coming years. We are seeking a Customer Survey Specialist to support our UK-based customers in their survey journeys with Edurio.
Job Overview:
The Customer Survey Specialist is responsible for managing the execution and quality of our customers’ surveying plans in line with their strategic goals.
You will be part of a 2 person Survey Specialist team within the wider Customer Success Team and manage the survey journey of our customers, providing guidance and consultation.
You will also be responsible for helping customers build their surveys using the Edurio platform, and you will be the first point of contact for their questions about the survey design process.
Finally, you will help customers select surveys and questions that align closely with their goals, using your knowledge of the Edurio question library, drawing on experience from other customers and internal teams, and be able to feed back to the wider team about survey design trends.
Key responsibilities:
Survey Journey Management:
Work with the Customer Success Managers to plan a customer’s annual survey cycle
Guide our UK customers on using the Edurio survey builder and the principles of designing good surveys
Analyse survey results to guide customers on their strengths and weaknesses in written reports and customer calls
Surveying Impact Management:
Work closely with customers to ensure their survey content is aligned with their overall goals
Either individually, or in collaboration with the customer, build surveys that are structurally sound and will present results in the Edurio platform that enable the customer to take meaningful action
Act as the first point of contact for customers when it comes to survey design and survey content questions
Survey Execution:
Manage the survey implementation process including collection of customer datasets, administering platform users and alignment on communication timelines
Manage the customer information to enable the Edurio Support Team to launch surveys and support the customer whilst the survey is live
What we are looking for:
Excellent verbal and written English skills
Experience or interest in the education sector (preferably in the UK or other English-speaking countries)
Experience or interest in research principles and methodologies (preferably with survey design)
A demonstrable desire to deliver wonderful experiences for customers
Creating structure in ambiguous situations and working with others or alone to improve processes
Mindsets we look for in our team members:
It is important to challenge the views of others
Giving and receiving feedback is valuable
Development should be driven by customer benefit
It is important to talk about our failures and successes openly
It is important to honour commitments and take responsibility
A trust-based approach
We should seek help when stuck
It is important to get better at what we do
What we offer
Experience in an ambitious international startup and a chance to have an impact on education quality all over the world
Opportunities to cultivate your interests and grow with the company
A feedback based work culture which highly values transparency and team well-being
A clear focus on your personal growth
Flexible working location
Health insurance
Starting Gross salary: 1500-1800 EUR + company share options
- Department
- Customer Success
- Locations
- Riga
- Remote status
- Hybrid Remote
- Monthly salary
- €1,500 - €1,800
- Employment type
- Full-time
Customer Survey Specialist
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