About Edurio:

Edurio helps schools and school groups understand the experiences of their parents, pupils, and staff through high-quality surveys that drive meaningful improvement. We currently work with over 2,000 schools across the UK and Latvia and are growing rapidly.

We are looking for a Customer Survey Specialist to work closely with our UK customers, guiding them through the full survey journey. From planning and design to implementation and insight, you will ensure surveys are methodologically sound, aligned to customer goals, and deliver clear value.

Job Overview:

The Customer Survey Specialist owns the quality and execution of customer surveys. You will act as the expert partner for survey design and delivery, working alongside Customer Success Managers to ensure each customer’s survey programme supports their wider strategic objectives.

You will guide customers on best practice survey design, build surveys in the Edurio platform, oversee implementation, and help interpret results so customers can take action with confidence. You will also feed learning back into the wider team to continuously improve how Edurio supports surveying at scale.

Key Responsibilities:

Survey Journey Management:

• Partner with Customer Success Managers to plan and manage customers’ annual survey cycles

• Advise customers on how to use the Edurio survey builder and apply principles of good survey design

• Analyse survey results and support customers in understanding strengths, risks, and priorities through reports and customer conversations

Surveying Content Management:

• Work closely with customers to ensure survey content is aligned with their strategic goals

• Build or co-create surveys that are structurally sound and enable meaningful insights within the Edurio platform

• Act as the first point of contact for all survey design and content questions

• Use deep knowledge of the Edurio question library, customer use cases, and internal insight to guide survey selection and question design

• Share patterns, trends, and learning on survey design with internal teams

Survey Implementation:

• Manage the end-to-end survey implementation process, including customer data collection, user setup, and communication timelines

• Ensure accurate handover of customer information to the Support team to enable smooth survey launches

• Support customers during live surveys where needed, ensuring confidence and clarity throughout

Customer Lifetime Value and Relationships:

• Build strong, trusted relationships with customers through consistent, high-quality support

• Contribute to customer retention and long-term value by ensuring surveys deliver clear, actionable outcomes

• Identify opportunities to improve survey processes, service quality, and customer experience over time

What we are looking for:

• Excellent written and spoken English

• Experience or strong interest in the education sector, ideally in the UK or other English-speaking contexts

• Experience or clear interest in research principles and survey design

• A strong customer mindset with a focus on delivering high-quality, outcome-driven experiences

• Comfort creating structure in ambiguous situations and improving processes independently or collaboratively

Mindsets we look for in our team members:

• It is important to challenge the views of others

• Giving and receiving feedback is valuable

• Development should be driven by customer benefit

• It is important to talk about our failures and successes openly

• It is important to honour commitments and take responsibility

• A trust-based approach 

• We should seek help when stuck

• It is important to get better at what we do

What we offer

• Experience in an ambitious international startup and a chance to have an impact on education quality all over the world

• Opportunities to cultivate your interests and grow with the company

• A feedback based work culture which highly values transparency and team well-being

• A clear focus on your personal growth

• Flexible working location

• Health insurance

• Starting Gross salary: 1500-1950 EUR + company share options